TotalDesk v1.7.0 - Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk Plugin

TotalDesk is an all-in-one WordPress support solution. Including a system of requests and notifications, live chat, knowledge base, reporting and integrated modules, it contains all the necessary support functions. Remove the personal support and receipt plugins TotalDesk!

With Helpdesk plugin of the welaunch, you can manage all Support requests in one go. Users can increase support tickets through

  • Mail to your inbox

  • A simple form on your website

  • A phone call to one of your agents

  • Through Livechat

All requests will be wrapped in a ticket so they will never be lost.

Work with Ticket and reduce future workload. By analyzing your ticket, you can create saved answers from frequently answered answers.

Alternatively, you can create the Knowledge Base (FAQ) on their own from Ticket. This will help you reduce future workloads, because similar issues can be solved much easier.

Additionally, you can create a word report My ticket to analyze where most problems came from, when they were created and where they could be stuck.


  • Feature TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System

TotalDesk - Helpdesk, Live Chat, Knowledge Base & Ticket System

  • Ticket system

    • 3 different new forms of markup

    • Get the inbox

    • 2 Role: Agent & Reporter

    • My Ticket page

    • Set the default value for the new Ticket

    • Set separate Ticket status

    • Set a custom Ticket type

    • Set a Custom Ticket for Project / System

    • Support attachment

    • Notice to agents in notice

    • WYSIWIG HTML comment form

    • Save the reply

    • Journaling / History system

    • Export XLS

    • Reporters & Agents can reply to Email

    • Ticket overview (assigned for, color status)

    • Set the inbox storage folder

  • Notification

    • Email Notifications

    • Desktop Notifications

    • Slack Notifications

    • Notify when Ticket has been created

    • Notify when someone replies

    • Notify when the status has changed

    • Notify when an agent has been appointed

  • Livechat

    • Start a conversation with a new thread (New Ticket)

    • Enter a conversation with a given ID Ticket

    • Send a message (New Ticket) without an online agent

    • All chats will be saved

  • Basic knowledge

    • Create Frequently Asked Questions FAQ based on Ticket

    • Frequently asked questions of the group into the topic

    • Set custom icons for themes

    • Search directly for Frequently Asked Questions

    • Subscribe to views FAQ

    • 3 Built in widgets

    • Frequently asked questions by views / Popularity

    • 2 Layout (boxed, list)

  • Report

    • Ticket by agent

    • Ticket by status

    • Ticket by type

    • Ticket system

    • Ticket by year

    • Ticket by month

    • Ticket by year and month

  • Integrate

    • WooCommerce

    • Envato

    • Slack

  • Compatibility: WordPress 3.8.1+, PHP 5.4+, WPML, WooCommerce 3.1+

See also: synthesis WordPress Plugin Free premium, daily updates

The post TotalDesk v1.7.0 - Helpdesk, Live Chat, Knowledge Base & Ticket System appeared first on Wordpress Support - Theme sharing, free Plugin constantly updated.

About My name is Nguyen Manh Cuong. I was born in a poor village in Ba Vi district, HA NOI province - windy and sunny land. Currently. Mr Cuong.
Newer Posts Newer Posts Older Posts Older Posts


Post a Comment